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      Scoot Networks

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      Customer Support Supervisor Interview

      25 Dec 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Scoot Networks in Dec 2018

      Interview

      Very fast and intense process. In all, 8 interviews with very situational and case-like questions. Very intense, but satisfying in the end. They were very accommodating to my times and all interviews were one on one, making each conversation flow very naturally. Did not only interview with the support team, but also with local ops and global product, getting a global picture on how support impacts the whole operation. In all, the process from screen to offer lasted about a week and a half.

      Interview questions [1]

      Question 1

      What tools should a support team have at their hands to give an amazing support experience?
      Answer question