It included 4 Round including one In-Person round. Process was smooth and HR kept the information transparent. Generally focused on Standard Customer Success Process, KPIs, Objectives,Outcomes. Also knowledge about Supply Chain would be a great addition.

I applied for this role in Jan and immediately got contacted by the HR, very professional initially. He provided a brief overview about the role and asked me to chat with the hiring manager - Director of Customer Success. 1st Round - We had a healthy conversation and he liked me and advanced me to the next round. 2nd Round - Interview with an existing CSM in person and we discussed about the role and shared various examples on how I can fit into the role. it went well and the HR immediately provided me with a positive review and asked me to chat with next person. 3rd Round - I met with the Sales Executive and interview was pretty smooth with standard questions and how I can collaborate with team members and working cross functionally. I was also supposed to meet the VP but in spite of being scheduled for the interview they asked me to come again (3rd time onsite in office visit in a span of 3 days even though the folks being present onsite ) - Poor Planning 4th Round - The VP of Biz Development, it was also good and he was ultimately tring to see how I can fit into a start up coming from MNC background and it went well. A day later I follow up with the HR and he said all provided positive feedback, its a hire (verbally extending offer) and as standard operating pracrice I need to chat with the CEO and there may be some delay as he is travelling. 1 week later - the call is still being scheduled by the HR and the delay is due to CEO travelling. 1 week later - HR said that the hiring manager needs to amke the final call and he has to have a conversation with the CEO to put ina business case to hire me ( I was like this happens before you a company or hiring manager puts out a requisition for hiring) So I waited for another week and then the HR tells me Hiring manager is on medical leave and will retrun in 1st week of March. I waited 2 weeks until first week of March and called HR - he said I am just sending a note to the manager as he has returned and will update you tomorrow. Next day - I again called HR only to hear that they arent moving ahead with my candidacy. I was shocked to hear this and when I asked the reason the HR said - hring manager had 2 reqs open but then decided with just 1 req and went ahead with another person. My experience was exactly waht they were looking for and still this is the response I get from Roambee. This was highly unprofessional and the way the situation was handled was terrible by Roambee. PS - Everytime I only had to call the HR to seek an update on my candidacy and not the HRs who were supposed to do their jobs of updating the candidate. I am thoroughly disappointed with them, their professionalism and negative efforts on communications. My only 2 cents will be to just provide crystal clear communications by informing the candidate proactively and improve on HR Department and the direction from the leadership.