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      Customer Support Specialist, Payroll Interview

      27 Mar 2025
      Anonymous interview candidate
      Mesa, AZ
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Rippling (Mesa, AZ) in Mar 2025

      Interview

      Recruiter reached out to do preliminary query as a candidate. The employee did not brush his hair and appearance looked like they just woke up before they hopped on the call. Phase 2 was given an assessment with several CCAT Spatial questions. Phase 3 interview with Customer Support, Global Tax. This interview went well. The interviewer seemed more invested. Backdraw only allotted 30min and the interview started the interview by saying, "I tend to exceed the allotted time due to my tendency of oversharing." Phase 4 final interview with Customer Support Manager, Payroll, Core. Complete toxic personality. She seemed bothered to have to spend time interviewing. End of interview was advised I can ask questions. I asked what the department hierarchy? She looked confused and said, "What?" I rephrased. please explain all of the management roles within the payroll department. She answered a little confusing but well enough. I asked if the company uses metrics. Her answer, Yes! (in a condescending tone) We use CSAT (client surveys) for every ticket/email you respond to. We also have quality supervisors that review QAs that they meet the rubric. You must adhere to your assigned schedule. (did not ask this) The employee will need to work simultaneously on 1 chat and 1 case we call it blended. (did not ask this). I then asked this is an entry level position correct? She seemed irritated that I asked this. I asked b/c the pay is poor $22-$23.49 for the insane micromanaging as well as the expected depth of knowledge for the position. I have 6 years of payroll knowledge. The final interviewer completely soured my interest!

      Interview questions [1]

      Question 1

      By the recruiter: Are you bilingual?
      1 Answer

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