I applied online. The process took 5 days. I interviewed at RBC (Toronto, ON) in Jan 2024
Interview
Applied online, and got an email for a remote interview.
The interviewer is the HR specialist who asked some general questions. About Mandarin, Cantonese, customer service experience, and why choosing client advisor. The interviewer also asked about the future plan.
Interview questions [1]
Question 1
1. Tell me more about your customer service experience
2. Why Client Advisor
3. Future Plan
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round
