I applied in-person. The process took 2 weeks. I interviewed at RBC (Ottawa, ON) in Jun 2013
Interview
You first have a phone interview, then you complete an online psychology test and if you pass they call you in to do a face to face interview.
I strongly suggest going into a branch with your resume after applying online to meet with the Manager Client Care. Not all managers welcome this but more often than not, they do. This will set you apart from the hundreds and hundreds of applications they receive at HR headquarters, a majority of which is never filtered through to the actual branch that will be hiring. If 300 people apply, HR headquarter sends like 20 applications to the branch so if you wan to be selected for a face to face interview, go in with your resume and ask to speak with the hiring manager briefly. Let them know you applied online but wanted to meet the manager face to face and introduce yourself etc. Dress and prepare like it's a proper interview right then and there. He/she may see you for only a minute or may end up talking to you for 20 minutes, either way PREPARE.
Interview questions [1]
Question 1
This role requires some sales. How comfortable are you with that and what experience do you have?
What sets you apart from other applicants?
If you had a very angry client who is upset over fees, how would you handle the situation?
Give us an example of a time when you changed a clients mind from a negative experience to a positive one.
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round
