Procore Technologies Customer Support Representative interview questions

I interviewed in three rounds. The first round was a 20-minute phone call with some basic questions and company overview. The second round was three consecutive 30-minute meetings with customer support managers via a Zoom call where I learned more about the position and who they were looking for. The final round interview was a roughly 45 minute chat with another manager, which was much more casual in tone and seemed to be geared more toward whether I would fit in with the company or not. At the end of the third round, it was indicated that I would be a great fit on the team. I was told that I would hear back within about 2 business days, but it was almost a week before I heard back with a blank rejection email. I would be thrilled for the opportunity to interview again, but it's really rough to have your interviewers show so much confidence in your chances only to get "thanks for playing!" Even with the impersonal let-down after a full month, I hope to be considered again in the future.

The first interview was over the phone. Brief 20 minute interview where they explained the job, asked about your experience, and asked a few simple questions. My interviewer was friendly and warm. Its feels like you are having a simple conversation with a friend. Then I received and invitation for to do a test to prove my skills, grammar and knowledge of Spanish. Then I received another email to do a several interviews by Zoom. The experience was completely different for the regular interviews. Each meeting took about 25 minutes each and the process was very warm and open, with questions focusing on my understanding of the position and the company's core values, focused on customer support experience and situations related to that. I didn't get the job offer, I don't know the reasons neither, I assume that I did talk too much or went a bit personal, but will -with no doubt- try again. I had the chance to read, research, investigate about this company and this is the place that I want to be and grow as professional. Now im going to read more, prepare myself, make a course and more just to be ready for next time..