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      PointClickCare

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      Related searches: PointClickCare reviews | PointClickCare jobs | PointClickCare salaries | PointClickCare benefits
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      Customer Support Representative Interview

      7 Mar 2017
      Anonymous employee
      Mississauga, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at PointClickCare (Mississauga, ON) in Aug 2013

      Interview

      Very convenient for remote positions. Interviewer was very professional and explained the company and any questions I had. This was one of the best interview experiences I have had in a non-face to face interview. Would recommend anyone interested in applying as this interview experience is great.

      Interview questions [1]

      Question 1

      Desired work hours
      Answer question
      avatar
      PointClickCare response
      9y
      Thank you so much for your feedback! We appreciate it!

      Other Customer Support Representative interview reviews for PointClickCare

      Customer Support Representative Interview

      19 Aug 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at PointClickCare in Aug 2021

      Interview

      This was on the Collective Medical side of the company. First interview with recruiter - she was new to the company and gave the wrong hours, so that presented an obstacle for my second interview. Second interview was with team lead. She was very nice, but hesitated when I asked questions about rapport among employees and what my responsibilities would be. Third interview was with manager of team lead and former person in the role. They kept talking over each other, so it was hard to understand what questions were actually being asked. One interviewer kept playing with and pulling her hair while talking, creating a lot of distraction. The interview was via zoom and the interviewer playing with her hair kept looking at the wrong monitor, so I had a view of the side of her head. Neither seemed to listen to what I was saying when I answered and continued to ask the same questions several times. There was very little cohesion in this process.

      Interview questions [4]

      Question 1

      How do you plan to form relationships with other staff members by working remote?
      Answer question

      Question 2

      How do you deal with ambiguity?
      Answer question

      Question 3

      What is your favorite part of your job?
      Answer question

      Question 4

      How do you deal with a frustrated client (one asked this at least 4 times, despite my clear answers)
      Answer question
      2

      Customer Support Representative Interview

      16 Mar 2019
      Anonymous employee
      Mississauga, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at PointClickCare (Mississauga, ON) in Mar 2019

      Interview

      Applied February 05 2019, got a phone call 3 weeks later from the hiring manager, who went over the role and salary expectations. Received an email from HR to set up an in-person interview. The whole process was great, the two managers that interviewed me were on time for the interview, they were both pleasant and courteous.

      Interview questions [1]

      Question 1

      Went over my resume and also asked behavioral and situational questions. The questions were relative to the role.
      1 Answer
      1

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