I applied online. The process took 3 weeks. I interviewed at Paychex (Greensboro, NC) in Sept 2018
Interview
Very thorough process. If they're interested in you, a recruiter will email you about the job, benefits, etc. ..with an Assessment link via the email. The test included math questions and customer service scenarios. You must pass this test in order to move on to the next step. The next step is a phone interview with a recruiter. Upon completion of the 2nd step, you are called in for an interview, mine was the following week with a branch supervisor and the recruiter, which lasted 1 hour. You then go shadow with a current Payroll Specialist, and then finally a Senior Manager. The entire interview took a little over two hours.
Interview questions [1]
Question 1
When was a time you were not able to deliver something the customer wanted? What was the outcome?
I applied through an employee referral. The process took 2 weeks. I interviewed at Paychex
Interview
Interview process consisted of 2 interviews and one shadowing session. Interview questions were pretty standard STAR structure. I interviewed in person with one supervisor while one other was on a video call.
Interview questions [1]
Question 1
Describe a time when you made a mistake and how you handled it
I had two interviews. First one was with one manager and the second was with two other managers. The interview s lasted about 30 minutes each. They asked about my payroll background and several questions that started out with, "tell me about a time..."
Very simple. A round table interview with scenario-based questions. They ask mostly about previous interactions with co-workers as well as customers. It is a customer service job and you are dealing with payroll which can get very overwhelming
Interview questions [1]
Question 1
Tell me a time when you was faced with a challenging situation how did you overcome it and what steps did you take to overcome it.
