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      Customer Service Representative (CSR) Interview

      17 Jan 2024
      Anonymous interview candidate
      Blackrock, Louth
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at PTSB (Blackrock, Louth) in Mar 2023

      Interview

      normal questions to see if you are a people person and chatty person. quick enough interview, managers are friendly. Get sent a link to for an assessment, then get a zoom interview. onboarding is slow and you will be waiting to get set up

      Interview questions [1]

      Question 1

      Tell us about yourself. how do you handle conflict who are your heroes
      Answer question

      Other Customer Service Representative (CSR) interview reviews for PTSB

      Customer Service Representative Interview

      24 Aug 2025
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at PTSB (Dublin, Dublin) in Jan 2024

      Interview

      Interview process very straight forward as is entry level position. STAR method is in use, should have good examples to show how you react in certain situations. If have some sales or deep customer experience is a big bonus.

      Interview questions [1]

      Question 1

      Tell me about a time you hsd a difficult customer.
      Answer question

      Customer Service Representative Interview

      11 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at PTSB in Sept 2021

      Interview

      A short 10 minute phone call interview. 30 minute video interview. Easy process. They offered the job during the interview and then followed up 10 days later with an official offer.

      Interview questions [1]

      Question 1

      How do you handle conflict with a colleague? How do you influence others? Tell me about yourself.
      Answer question

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