I applied online. The process took 2 weeks. I interviewed at Optum (Philadelphia, PA) in Feb 2017
Interview
Process started with screening interview with an internal recruiter. She recommended a follow-up interview with the hiring manager but never had it scheduled and never contacted me again. Additionally, I never received a response from the recruiter when I reached out to see if I was still in the process. It was a very bad experience with poor communication and no closure.
Interview questions [1]
Question 1
The recruiter and I reviewed my prior experience in healthcare and account management.
I applied online. I interviewed at Optum (Makati City) in May 2026
Interview
We will begin with introductions and discuss the specific details of the role. Next, we will assess your language skills through a brief casual conversation, and we will conclude the session with a realistic mock customer support call simulation.
I applied online. The process took 2 months. I interviewed at Optum (Florida City, FL) in Nov 2025
Interview
First had an assessment, then a pre recorded interview, lastly live interview. The process was easy and felt confident with interviewer. They give you step by step to be successful through the process.
Interview questions [1]
Question 1
Tell me about a time you managed a difficult member.
Not flexible - this particular process did not have flexibility of methods to complete the interview. It was ableist intrinsically. And they need more flexibility in the assessment process. The process itself was prohibitive.
Interview questions [1]
Question 1
I don't remember. It wasn't a verbal process, it was a service call test.
