I applied online and didn't hear anything back for a few weeks to a month... I recieved a email to set a time when I could schedule a phone interview... the phone interview was pretty basic, I went over with the recruiter the basics of the job... the first thing I was asked was what do I know about Nordstrom... so it helps to do some background research before the interview... answered questions like am I okay with the training times ands if I could mutitask with mutiple screens on my computer.. after the phone interview I was advised that I would recieve an email with an assessment that I needed to complete, which was basically a virtual online simulation of what the job is like... taking phone calls... navigating through customer information and multitasking through screens... I recieved another email to schedule a face to face virtual interview, you can do this either webcam or on your phone. This interview was scheduled with a manager at the Nordstrom call center... I was asked basic customer service questons... after the interview I was moved forward and recieved a call from the recruiter again who gave me information on what to do next. The interview process for me took maybe 2 weeks.