The process took 3 weeks. I interviewed at Nordstrom in Nov 2011
Interview
My interview experience was pretty cut and dry. I was was first called for a one on one experience. There I met with a most pleasant HR Representative. She asked me the typical situational questions, such as how you would handle a disgruntle customer and what is your idea of good customer service? She was very easy going and talked a lot about the company which made it easier for me to pick up cues on what they expected in an employee. I ensured that I was customer service oriented. At the end of the interview, I was told that she would be contacting me to schedule an interview with a department manager. This happened almost three weeks later. I met with the department manager. He asked me the same type of interview question, showed me around the department floor (women shoes). Told me he would be in touch. A few days later I was sent a email requesting a consent for a background check. That took a few more days...after every
thing was completed I was offered a sales position.
Interview questions [1]
Question 1
Name a time when you went over and beyond to satisfy a Customer's request.
A few questions with someone then you’ll meet with a manager in a department they think you would good for. The department manager had me pick out an outfit for a pretend customer and describe why I picked certain items
Interview questions [1]
Question 1
Talk about a previous great experience you gave to a customer
Normal behavioral questions and questions related to retail experience/interest in fashion. Nice interviewer was low pressure experience. Interviewed by department manager. Heard back day of interview and started training very soon after.
I applied online. The process took 1 week. I interviewed at Nordstrom (McLean, VA) in Nov 2019
Interview
Applied online. Got an email about a week later. Went in to a Seasonal Hiring Event. Interviewed with a manager. Most questions were situational questions. Very easy process. Offererred position on the spot.
Interview questions [5]
Question 1
Why do you want to work here & what do you know about Nordstrom?