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      Customer Success Manager Interview

      10 Sept 2021
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Microsoft (New York, NY) in Sept 2021

      Interview

      First interview completed so far, haven't been invited for the second one and I can't comment on an offer because the process is ongoing. The first one is to screen out candidates that don't fit. Interviewer was nice and it was a good experience. Just prep for a week at 2hrs a day on common interview question asked by Microsoft. Search that on youtube and you'll find some experts who go through "top 25 questions" or something of that nature. You'll know it when you see it. Good luck and remember to prepare quality answers!

      Interview questions [1]

      Question 1

      Tell me about yourself? Why Microsoft? How does your background fit in this role? Tell me about a time when you had to persuade senior management or a direct manager for a project? Talk about a situation where you provided some type of data or fact to steer the project how you wanted versus how they told you to. That worked for me and the interviewer was impressed. It can be something simple too, they just want a quality answer. What type of role would you take on in a group project if you had a choice and why? What do you think this role's day to day looks like? (Firstly the job description was not that descriptive so this part was a bit challenging and I asked the interviewer a follow up question about this) The question I asked was, "Is a CSM responsible for customer relations in terms of Azure services or a mix of Azure and other software licenses?" Their reply (Can't remember word for word): "There are three types of CSM positions: 1. that works on PowerBI and other "BI" related tools, that integrate with Microsoft Teams. Also ServiceNow was something they mentioned for the first type of CSM." 2. The second type of CSM worked on a CRM tool. That's all I remember from the conversation. 3. The third type of CSM that works on Azure Cloud products, similar to a Cloud Solution/Infrastructure Architect. Be prepared for pushback, follow-up questions. For example, they might ask you "Why this....Why that choice, etc." Overall, about 5-8 questions total in a period of about 45 mins. Remember to also research the position thoroughly and research the company in general. That way you can drop in little facts here and there about the company and the interviewer will probably be impressed. I mentioned Microsoft's carbon negative program and asked questions about the Microsoft Aspire program as well. Hope this info helps someone. Remember to post your experience as well, it will always help someone who will be in our shoes at some point in time.
      Answer question
      304

      Other Customer Success Manager interview reviews for Microsoft

      Customer Success Manager Interview

      27 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Microsoft

      Interview

      They Cancelled the interview on the night before the agreed date, changed the hiring manager and asked to reschedule. On the rescheduled date no one entered the interview Teams call. I reached out to the recruiter 3 times via email ( on the thread he emailed me) with no answer

      Interview questions [1]

      Question 1

      They hiring manager did not join the interview call
      Answer question

      Customer Success Manager Interview

      27 Oct 2025
      Anonymous employee
      Issy-les-Moulineaux
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Microsoft (Issy-les-Moulineaux)

      Interview

      Processus pour un stage de fin d'étude : Une première étape de test oral d'anglais avec un.e RH à l'international, suivi d'un assessment center composé d'entretiens individuels et de groupe

      Customer Success Manager Interview

      2 Oct 2024
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Microsoft

      Interview

      It was straightforward and smooth. Hiring manager was so collaborative and the recruiter was incredibly helpful. they walk you through exact expectations. It was straightforward and smooth. Hiring manager was so collaborative and the recruiter was incredibly helpful. they walk you through exact expectations.

      Interview questions [1]

      Question 1

      Introduce yourself, what do you know about Microsoft other than Office and windows
      Answer question

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