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      Marks & Spencer

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      Customer Service Advisor Interview

      5 Aug 2024
      Anonymous employee
      London, England

      Other Customer Service Advisor interview reviews for Marks & Spencer

      Customer Service Advisor Interview

      15 May 2026
      Anonymous employee
      Cambridge, MD
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (London, England) in Aug 2021

      Interview

      After an orientation, a staff will tell the candidates proceed a role play. Then select the shortlist, follow interview by a manager. Thereafter you will be told whether the candidate will be success for employment.

      Interview questions [1]

      Question 1

      Why do you interest to work in M & S?
      1 Answer
      Easy interview

      Application

      I interviewed at Marks & Spencer (Cambridge, MD)

      Interview

      good. one interview with HR and another with manager. Very easy going and cool. Fast interview took 2 weeks to be all completed. After that an offer was made and I started in the next week

      Interview questions [1]

      Question 1

      Describe a stressfull situation snd how you handled it.
      Answer question

      Customer Service Advisor Interview

      27 Jun 2022
      Anonymous employee
      Chester, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (Chester, England) in Dec 2020

      Interview

      Need to review the job description and base answers around what you can bring to the table and skills, describing previous work experiences and what you did to resolve certain matters accordingly, relationship building and tell them a bit more about yourself .

      Interview questions [1]

      Question 1

      How to deal with a difficult customer and what have you done to make it better or resolve the issue
      Answer question
      avatar
      Marks & Spencer response
      3y
      Hi there, thanks for taking the time to share your review about your interview experience with us! We're pleased to hear that you had a positive experience. Marks and Spencer