I found an ad on craigslist advertising the job. After sending in my resume, I got an email back from a guy named Maynor (the hiring supervisor) who sent me about 10 questions or so to answer as a pre-interview. It was pretty easy generic kind of stuff. A few days later he called me and asked me a few more questions, and he was probably checking to see how confident I could be on a phone. After that he asked me to come in a few days later for a 4 hour interview! It's long because the company wants you to take a test called criticall that tests your multitasking skills. i ended up taking the test with 2 other people after Maynor did a little presentation about what the company was about. It seemed like the test was more along the lines of being a 911 dispatcher. After I was done, Maynor walked me out, and told me I would hear back within a week or 2. I ended up hearing back the next day for a follow up interview. That interview was more formal in a conference room with Maynor and a man named Raffi. Both were very nice and asked you generic questions you would expect and lasted about 20 minutes. They told me I would hear back within the next day, and I ended up hearing back from them a few hours with a job offer.