I applied online. I interviewed at Klaviyo (Boston, MA) in Jan 2022
Interview
Horrible.
I had an interview with the recruiter who seemed very emotionless, I couldn't read a reaction from her so I wasn't optimistic about whether I will be moving on or not. Some days later, she sends a mail saying that 'the team' thinks I will be a better fit for their product expert role which I said I was interested in, I asked why 'the team' thought I wasn't fit enough for the role I applied for and I couldn't get any clear enough response.
I received a mail from another recruiter a couple of days later saying that I showed interest in the customer support specialist role for Saturday to Wednesday. Super disappointed to say the least at that point. I replied saying I was offered the product expert role and she replied saying they are the same thing and will have another recruiter for the mon-fri role reach out to me.
Seems like a very confusing and messy company/recruitment process to me. Best to say that is where my recruiting journey ends with them.
Interview questions [1]
Question 1
Why are you searching for new jobs
How did I find out about Klaviyo
My job experience
We’re very sorry to hear about your negative interview experience! Your feedback is valued, and we’ve shared it with our team so that we can keep improving our interview process. We appreciate the time you took to interview with us and write this review.
Other Customer Success Manager interview reviews for Klaviyo
Applied online, received email to schedule a screening call a few weeks later. A day or so after the screening call received email to schedule interview with the hiring manager. She was great, very professional, asked relevant questions. About a week later was notified that I didn’t make it to the next round.
Communication throughout the process was great, they have an online portal to track application status, and on the whole I felt like their process was much less dehumanizing than I’ve come to expect from tech companies.
I have no clue what the process is because their recruiters refuse to offer me even a simple screening. I'm a 17-year SaaS veteran with 9 years in customer success, and my experience is very well aligned with their roles—yet I receive an instant rejection (likely from their applicant tracking system).
While watching women continually land roles here and at other organizations all over LinkedIn, I'm convinced that Klaviyo is practicing discriminatory hiring practices based on age and gender. Everyone is beginning to understand that "DEI" often means fewer men and more women. It's just a matter of time before the ship rights itself and companies start focusing on productivity and employee retention again.
I applied online. I interviewed at Klaviyo (Sydney)
Interview
The interview process at Klaviyo was straightforward. I did only an initial recruiter screening and a conversation with the hiring manager. Both discussions were professional and gave a basic overview of the role and expectations.
