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      Customer Service Manager (CSM) Interview

      2 Oct 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at KickUp in Sept 2024

      Interview

      First round: 30 min phone interview with hiring manager Second round: learn about one of the company's reports, write and record a 15-minute training/walkthrough of that for a customer Third round: 45-minute panel interview with 3 additional team members Fourth round: meeting with CEO I dropped out before the fourth round because I'm exhausted. Then I found out the CEO of KickUp reached out to the CEO of my current company without letting me know they were planning to do that and without asking for any references. Hearing about that from my boss just confirmed that I made the right choice in pulling out.

      Interview questions [1]

      Question 1

      Tell me about how you have conversations with customers to help them understand what data works well in the platform and to advise them on how they should set up their evaluation workflows.
      Answer question

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