I applied online. The process took 4 weeks. I interviewed at June in Mar 2021
Interview
I had a phone call first, which lasted about 20min.
I then had a full day of interviews, during which I spoke with 8 people: potential CX colleagues and manager, people from the engineering and marketing departments, co-founders... It was a long day but it was a great way to get a good feel for the company and meet the team. I now work with all my interviewers on a daily basis so this step did make a lot of sense!
Finally, I was asked for a sample of my writing: blog posts, help center, etc. that I had worked on in the past.
Everything was done remotely. The whole process from application to offer took about 1 month.
Interview questions [1]
Question 1
Describe a past situation where you dealt with an unsatisfied customer