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      Jive Software

      Acquired by Aurea Software

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      Technical Support Analyst Interview

      23 Mar 2015
      Anonymous interview candidate
      Portland, OR

      Other Technical Support Analyst interview reviews for Jive Software

      Technical Support Analyst Interview

      1 Sept 2015
      Anonymous employee
      Portland, OR
      Accepted offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Jive Software (Portland, OR) in Mar 2015

      Interview

      I received my first call in a pretty timely fashion, we had a great discussion on the job responsibilities and expectations. Went over the basic information, skills, experience, expectations. A few days later I received an email asking for a second phone interview. I accepted and we had it a few days later. This was with one of the members of management over the department that I applied for. He went into more detail to what it was and how it worked. By this time I had already done additional research on the company and had experimented with their software a bit and I asked him to get into more detail based off of things that I had seen. The manager asked me the same set of questions that the first person did. He said that it was a pleasure to talk to me. 1-2 weeks later I get an email asking for me to come into their office for a third interview. Looking at the interview setup through JobVite This interview consisted of 10 people and was almost 5 hours in Length. I arrived on site 10 minutes early, it was commented that I was early. most people aren't. I was criticized for being overdressed for the interview. I came in a Business attire shirt and tie, and was told that it was too much. I was always told you need to put your best foot forward, regardless. It was split into groups. The first was a group of 2, We had a lovely discussion, and they again asked me the same questions that the first two interviews asked. Then it was The manager that I already spoke with on the phone, he again repeated the exact same questions he asked me on the phone. The following interview was the other manager from the department by himself. Everyone else that followed was split into groups of two. It was 6 separate interviews in almost 5 hours. On interview Number 5, one person got a little confrontational. I was asked for an opinion between two different commands in Linux that do exactly the same thing, I gave them my preference. They went into defensive mode as if I had just attacked them. When they said I was wrong, I asked why, all I got for a response was "It just is." I again asked why, and I again got "It just is". I told them to give me a use case to why it's a superior command to use and I'll change how I do things. They said nothing at that point. The other person in the room just sat there with a somewhat surprised look on their face. Wither this was planned to see how I would handle confrontation, or if it was just this persons personality I have no idea. but it put a sour taste in my mouth for the company. Everyone, every group, every person asked me the exact same 12 questions, The follow up questions had very very few differences. So over the course of the entire experience, it totaled almost 9 hours in interviews, and I got asked the same dozen question no less than 8 times. There appears to be almost no intercommunication at all. I asked why they have it slotted for this many hours and the response I got was "This just works better for the interviewees. " My personal experience was the reverse could not have been more true. It was an exhausting and frustrating experience. I understand that they don't want their time wasted but they don't seem to value the time of the people they are interviewing either. I was criticized for being overdressed for the position. I came in a shirt and tie, and was told that it was too much. The people who I talked to seemed to enjoy their job. (Short of the one person) But this process was unnecessarily lengthy. The people who do interviews need to share information as to not make people repeat answers to the same 12 questions multiple times. When I asked how long it would be before I could expect a response. I was told that they are moving quickly. so probably 2-3 weeks from that day. It had already been 3 weeks, I don't know if they are mis-informed, or didn't realize what phase of interviews they were doing, because 6 weeks. is not a "Quick process" . I would have taken the offer if I had received one. But honestly, I'm kind of relieved that I wasn't offered. Their inefficiency and bureaucratic methods are going to hurt them greatly if they don't change the way they handle people.

      Interview questions [5]

      Question 1

      If I was to find a 500 million dollar lottery ticket, what would I do with it.
      Answer question

      Question 2

      Captain Picard, Kirk, Or the doctor.
      Answer question

      Question 3

      Vi Or Vim
      Answer question

      Question 4

      Write a SQL Join
      Answer question

      Question 5

      Where did I see myself in 90 days
      Answer question
      avatar
      Jive Software response
      11y
      Thank you for sharing your interview experience with us and for your thoughtful post. As I manage Recruiting at Jive, I take Candidate comments very seriously and will do my best to ensure we improve our Candidate experience moving forward.
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Jive Software (Portland, OR) in Jul 2015

      Interview

      Very laid back, met with 6 different colleagues/managers over the course of ~3 hours. Seemed to be mostly about culture fit. Briefly touched on some technical questions that weren't too difficult just to check that I had a grasp of the basics of the position.

      Interview questions [1]

      Question 1

      I was asked by each member of the interview panel why I wanted to work for Jive.
      1 Answer

      Technical Support Analyst Interview

      8 Apr 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Jive Software

      Interview

      I applied online and tracked the progress though Jobvite (3rd party) monitoring service. I was contacted in about 10 business days, and the recruiter apologized for the delayed response time. After two phone interviews, I was asked onsite to interview in person. I was interviewed by five Jivers in 30 min intervals. Easy going conversation type interview. Similar interview process I have experienced in the past. I was told I would be contacted by the end of the following week (Thursday interview), and I received a call the following Friday with an offer. I accepted without the need to negotiate, and joined Jive.

      Interview questions [1]

      Question 1

      DNS issues usually result in what? How would you edit or create a text file in linux/unix? How would write a SQL SELECT statement? How would you handle an angry customer? Tell me about a time when you made a mistake, and how did you handle and/or resolve the issue?
      Answer question

      Technical Support Analyst Interview

      26 Mar 2015
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Jive Software (Portland, OR) in Mar 2015

      Interview

      The interview process was fairly straight forward, quick, and simple. I found Jive through LinkedIn and applied directly on the company's website. I was contacted for a phone screening the next day. We scheduled the phone interview by the end of that week. After the first phone interview I was contacted for another phone interview with the hiring manager for the position. After the second phone interview I was contacted to schedule an on site interview. The onsite interview was longer than I most interviews I have done in the past but it was efficient, instead of having to come back in multiple days for multiple interviews I was able to get it all done in one day. The onsite interviews took about 3 hours and consisted of 5 different interviews. Three of the 5 interviews had a pair of interviewers while the other 2 were individual, the managers. I was contacted the following day, which was a Friday, to inform me of the intent to offer me a position. I was told the reason for the call was to give me good news before the weekend but that the official offer would come Monday. Needless-to-say I was pleasantly surprised and happy to hear the good news. I had an exceptional experience from beginning to end so I happily accepted the offer.

      Interview questions [1]

      Question 1

      How would you troubleshoot a 500 Internal Server error? How would you deal with a customer who is not happy with your resolution to a problem? How do you deal with conflict? Tell me about a time when you couldn't resolve a customer's issue. How would you write a SQL SELECT statement? What are your hobbies, what do you do in your free time?
      Answer question
      1