I interviewed for a position and completed a video interview. After the interview, I did not receive any communication or outcome for three weeks. I also sent a follow-up message requesting an update and did not receive a response. Candidates invest time and effort preparing for interviews, so being left without communication for that length of time was disappointing and felt unprofessional. However, after raising the issue through the company’s complaints process, I did receive a response. The company apologised, explained that the interviewer had left the business, and acknowledged that my application should have received an outcome email. I appreciated that accountability was taken at that stage. Overall, my feedback would be that clearer and more consistent communication during the recruitment process is needed to ensure candidates feel respected and informed.