HubSpot Customer Service Representative (CSR) interview questions

The initial screening interview was fine — they just asked common “tell me about a time when…” scenarios, and the interviewer was friendly. The second interview is a one-hour, two-part role play (chat and phone call). They have hundreds of knowledge base articles, but you have no idea what scenario to prepare for, so it’s pretty difficult to do well unless you spend hours every day prepping. If you do manage to get past this portion, you still have 3–4 more interviews before receiving an offer.

Terrible. Recruiter gave me questions to prepare for with the hiring manager and then none of those questions were asked having me feel unprepared. Also gave me ridiculous feedback about not answering a question exactly to their liking as to why they passed on me. Said I did well otherwise, but applied again and immediately got declined. Joke of a company and recruiting team.