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      Senior Customer Success Manager Interview

      30 Jul 2025
      Anonymous interview candidate
      Melbourne

      Other Senior Customer Success Manager interview reviews for HubSpot

      Senior Customer Success Manager Interview

      4 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at HubSpot in Mar 2026

      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at HubSpot (Melbourne) in Jul 2025

      Interview

      4 step process that involves a phone screen, and interview with two managers, a role-play and three interviews with three different managers back to back. Very lengthy with specific criteria that they’re after.

      Interview questions [1]

      Question 1

      Show examples of using your initiative, managing key stakeholders
      Answer question

      Interview

      They do not respect your time at all. I went through the interview process, got nothing but positive feedback along the way, and then after what was supposed to be the final interview, they put everything on hold and just kept me waiting. After over a month they came back and asked for another interview even though I had completed the process. 2 days after that I got the generic "thanks but no thanks" rejection. Keeping someone on the hook for over a month and not giving an actual reason is so inconsiderate. Just know that your time will not be respected and do not get your hopes up even if they give you nothing but positive feedback.

      Senior Customer Success Manager Interview

      26 Aug 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at HubSpot in Aug 2025

      Interview

      Only went throught the initial screening call with the recruiter, and it was an awkward experience. There were zero pleasantries on their end before jumping right into it, and the first thing they said was "to be honest, we have a lot of applicants for this role and had to renove the post from our careers site..." This felt immediately dismissive of my chances at moving forward, all before even learning more about me and my experience. I understand the market is very competitive right now, and them wanting to be transparent, but this didn't set a possitive tone for the rest of the conversation, on top of them being not very friendly from the start.

      Interview questions [1]

      Question 1

      Tell me about the KPIs in your current role and how you're meeting your targets.
      Answer question