Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.
HubSpot Customer Support Interview Questions | Glassdoor
Difficult interview
Application
I interviewed at HubSpot
Interview
Number of rounds with different competencies assessed by combination of team members, team manager and senior level staff.
They assessed by organisational skills, technical aptitude and fit for the team.
Interview questions [1]
Question 1
Give an example of a time with you coached a team member,
I applied through a recruiter. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2024
Interview
The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
