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      Customer Support Specialist Interview

      23 Nov 2020
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Support Specialist interview reviews for HubSpot

      Customer Support Specialist Interview

      22 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      Three step interview process. My recruiter was very nice & explained the process by the end of the initial phone interview. The phone interview was engaging & professional. I was informed there would be a second & third interview where I would be given access to their demo & gave me very specific tasks in which I would explain my work & logic throughout the interview. I was then scheduled with a team lead for second interview. unfortunately I did not get a very good impression from the get go. I believe sometimes the interviewer forgets that in a way, the interviewee is also interviewing the company & the people that represent it as well. The team lead was very impersonal & felt like they did not want to be there, not only that but also a bit condescending with their comments, also expecting me to have memorized parts of the demo for tasks I was not assigned in the first place. This is not my first technical/remote interview & was mostly attracted to their culture & amazing product, yet it was disheartening to learn that not everyone there stands behind their core values.

      Interview questions [1]

      Question 1

      General behavioral questions: Why Hubspot?
      Answer question
      12
      avatar
      HubSpot response
      5y
      Hi there, I'm so sorry that your interview left a bad taste, and you're absolutely right that an interviewer is as critical as a recruiter is in the process and in communicating and embodying the culture. I'm going to take this feedback to the team so that we can use this as a learning opportunity for how an interviewer should show up in the process. Thanks for the feedback and for pushing us to get better here. Best, Becky

      Customer Support Specialist Interview

      1 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.