Job Title: Associate Customer Support Specialist Interview Process Stage 1: Recorded Video Interview Duration: 20 minutes With whom: Pre-recorded questions Summary: I had to answer questions that flashed on the screen. Allocated time is given for my response to be recorded. Stage 2: Phone Interview Duration: 30 minutes With whom: Recruiter Summary: The recruiter asked me questions regarding what I know about the company and why the role interested me. Stage 3: Remote Video Interview (2-parts) Part 1: Role Play + Behavioural Questions Duration: 45 minutes With whom: Customer Support Specialist Manager Summary: The recruiter gave me instructions so that I can prepare prior to the role play. I played the role of an Associate Customer Support Specialist and the Manager played the role as the Customer. Afterward, the manager asked me questions about how I fit into this role and my long-term growth. Part 2: Product Demo + Behavioural Questions Duration: 45 minutes With whom: Customer Support Specialist Manager Summary: The recruiter gave me instructions to prepare for the demo. I was asked questions about the HubSpot software and its various functions during the demo. Afterward, the manager asked me questions about my learning process. Stage 4: Face-to-Face Interview (2-parts) Part 1: Product Demo Duration: 45 minutes With whom: Product Expert Summary: The recruiter gave me instructions to prepare for the demo. I was asked questions about the HubSpot software on a more technical level. Part 2.1: Behavioral-Based Interview Duration: 30 minutes With whom: Senior Manager of Customer Support Team Summary: The manager asked me questions about how I overcome challenges. The manager also asked me questions about areas I am strong at and areas that I think have room for improvement. Part 2.2: Behavioral-Based Interview Duration: 30 minutes With whom: Cross-Functional Manager Summary: The manager asked me questions on how I approach my work based on my past experiences. The manager also asked me what are my future career goals. All in all, it was a very well thought out process, I would even dare say a world-class experience. I thoroughly enjoyed the process. I also learned so much from the way the interviewers conducted the interviews. The way the interviewers communicate their feedback and the way they empathize made the process a two-way conversation, engaging and very human. The recruiters and interviewers set the candidates up for success by providing materials as well as feedback to help every step of the way. It is my great privilege to have spoken to the various managers in HubSpot as I took away so much after each round. Their insights are invaluable. Recruiters Yuan Feng and Virlyn are such wonderful people to work with, kudos to both of you for coordinating such a robust process!

The first round of interview had interviewees replying recording their answers to questions flashed on the screen. During the second interview, the HR person called and followed up with more questions. The interviewer who called me sounded really strange. It seemed like she was trying to sound enthusiastic but it fell flat. I think she might have called many people before me and was tired so was just going through the motion and reading interview questions off the script. But nevertheless, she was very punctual and email responses were quite swift.