I applied online. The process took 2 weeks. I interviewed at HubSpot (Boston, MA) in Aug 2018
Interview
The interview process was really personal and very efficient. The questions they asked are in line with the role and culture. Nothing seemed irrelevant. Each interviewer was fully prepared for the interview. The interviews are a mix of personality reviews. Work reviews and practical assesements.
Interview questions [1]
Question 1
List one major achievement of ours form outside of work or education?
Thanks for your positive feedback on our process - I'm so glad you felt the interview process truly looked at you as an individual, and that you had great interactions with your interviewers. So glad you decided to apply to our Support team and that you joined us!
Best,
Becky
Other Customer Support Specialist interview reviews for HubSpot
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.
Long hiring process; about 3 to 4 rounds in total. First was with HR for screening call. She was very friendly and professional. Good experience and she even gave me feedback post-interview to help me improve.
