The interview structure was poorly organized. The HM was sick the day of my demo/case study round but didn't reschedule — which set the tone. I was given an account overview on the spot with 10 minutes to prep, then immediately asked about account health and whether the account was getting value. I answered directly based on what I had. In the feedback, the HM said she wished I had asked more questions during that section — but I was never given the opportunity to do so. Hard to be evaluated on something the format didn't allow for. Worth noting: this is an AI analytics company. Their product literally generates insights using AI. If you're going to penalize candidates for using AI as a resource, that's a strange stance for this particular space. The product itself seems strong. The interview process doesn't reflect that.