The process took 1 week. I interviewed at Hilton in Nov 2010
Interview
I applied for the server position through the local workforce commission. I was called back by the HR coordinator who asked some basic questions and then had me come in to interview. After filing out the paper application with HR, I was interviewed by the restaurant manager.
He asked about my past experiences while going over my resume as well as availability and some behavioral/situational questions. Nothing too difficult. This interview lasted around 30 minutes. He escorted me back to HR and I was then told to return the following day for a panel interview.
The panel consisted of 6 department managers from all areas of the hotel (Food and Beverage, Spa, Finance, HR, and a couple of others). I believe that all of them asked one question, again regarding my background and my philosophy in the hospitality industry. This interview also lasted around 30 minutes. At the conclusion of this interview, the HR director offered me the position and I returned to HR to begin filling out the background check information and took the drug test. I wasn't given a start date.
After a week, I called back and was told that my application was being reviewed by 'corporate HR.' A couple of days later, they called and rescinded the job offer with no explaination. I don't know if they found another candidate that they liked better or if it was something in my background or what. No explaination and was told they didn't have to give me one. This left a very negative impression on me. You don't have someone go through three different interviews with eight different people, offer them the job, have them take the drug test, and then take back the offer without explaination.
Not only will I not refer anyone there, I will never stay or dine in a Hilton property again. They need to realize that job applicants are also potential guests.
Interview questions [1]
Question 1
Describe your philosophy when it comes to guest service in the hospitality industry?
Sehr angenehme Atmosphäre. Herzliches Willkommen und Frage ob es einem gut geht. Professionelle Gesprächsführung. Keine peinliche stille. Es gab Kaffee. Es wurde ein klares Bild der Arbeitsstelle gezeichnet. Positive Fragenstellung.
The process took 3 months. I interviewed at Hilton (Pompano Beach, FL)
Interview
I attended career fairs and did not get interviewed. I ended up last both times and by then interviewers were tired and uninterested. I waited hours to be dismissed.
I will not accept another interview. I was invited to a career fair to interview at the Diplomat in Hollywood, FL. I waited almost tweo hours to be greeted and dismissed without a real interview. But was told to watch their website and I might be asked for a second interview. I was emailed instructions for a second interview by Hire -Vue. It is an app in which you video tape your interview. A week later I received a rejection email from the Diplomat and an invitation to a career fair on Ft. Lauderdale Beach. You had to call and accept the invitation, but are told to show up any time. I arrived early afternoon only to wait 3 and a half hours in a crowded room with over a hundred applicants, not for an interview, but to be told the position was filled and to check back in September. This company may treat hotel guests like royalty, but the unashamedly manner in which they treat potential employees is disgraceful. Hilton Worldwide will not waste any more of my time.
Interview questions [1]
Question 1
I was not interviewed. Simply told to keep checking with them. Extremely rude experience.
I applied online. The process took 2 weeks. I interviewed at Hilton (Orlando, FL) in Jan 2012
Interview
Interviewed by Human Resources department over the phone, then in person. The interviewed by three managers and a food and beverage director. Then, a final interview was conducted by the Assistant General Manager. Everyone was very polite and professional at all times. The interviews were short but thorough. A comfortable process.
