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      Henkel

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      Customer Service Interview

      26 Jun 2025
      Anonymous interview candidate
      Navi Mumbai
      No offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 2 months. I interviewed at Henkel (Navi Mumbai) in Apr 2025

      Interview

      I applied for a role at Henkel through their careers page. The interview process included two rounds, both conducted in person. Round 1: The first round was with the reporting manager. He was extremely polite, respectful, and understanding. Although the interview was scheduled for 30 minutes, it extended to 1 hour and 30 minutes due to the engaging and healthy conversation. It was a very positive and insightful interaction, leaving me with a strong impression of the company’s culture. The HR coordination for this round was also very professional and supportive. Round 2: The second round was with the Head of Supply Chain – India. This session focused more on cultural fit and a discussion of my previous experiences. It lasted about 45 minutes and went smoothly. Once again, the HR team handled the process efficiently. Post-Interview Communication: Henkel has been one of my dream companies since my Master’s, especially because of its reputed work culture. However, the post-interview communication left me disappointed. After the interviews, there was a long silence—about 50 days—with no clear update. Despite multiple follow-ups, I was repeatedly told I was “on hold.” Eventually, I received an automated update via the careers portal stating that the position had been closed. When I reached out again, I was informed that the role had been filled and I had not been selected. While I completely understand not being selected, clearer and more transparent communication from the HR team would have been appreciated. A direct response—such as, “We’ve moved forward with other candidates,” or “We are looking for someone with more experience”—would have been more helpful and respectful of a candidate’s time and emotional investment, rather than vague and delayed responses.

      Interview questions [1]

      Question 1

      Questions revolved around my past experiences and how positively I took challenges?
      Answer question

      Other Customer Service interview reviews for Henkel

      Customer Service Interview

      11 Jul 2023
      Anonymous employee
      Makati City
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Henkel (Makati City) in Jul 2023

      Interview

      The interview process is seamless from the initial assessment up to the final interview. I enjoyed talking to the interviewers as they communicate in a manner that you'll feel comfortable while remaining systematic to the process.

      Interview questions [1]

      Question 1

      What is a good team for you?
      1 Answer

      Customer Service Interview

      11 Nov 2019
      Anonymous employee
      Bangkok
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 5 days. I interviewed at Henkel (Bangkok) in Feb 2019

      Interview

      Henkel will contact candidates through mail and make the appointment. Firstly, the company will short list via phone asking for your job details and information such as work experience, your salary, or benefits.

      Interview questions [1]

      Question 1

      what was your responsibility at previous company?
      Answer question
      1