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      Genesys

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      Senior Technical Support Engineer Interview

      11 Feb 2022
      Anonymous employee
      Indianapolis, IN

      Other Senior Technical Support Engineer interview reviews for Genesys

      Senior Technical Support Engineer Interview

      11 May 2023
      Anonymous employee
      Daly City, CA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Genesys (Indianapolis, IN) in Feb 2022

      Interview

      The interview was a good experience. The interviewers were all very easy to talk to and set up a very welcoming interaction. There was also feedback during the stages of the interview. Overall, it was a very good interviewing experience and unique. The offer was very competitive!

      Interview questions [1]

      Question 1

      There were two stages, one technical and the other more of customer service or more situational responses.
      Answer question
      Average interview

      Application

      I interviewed at Genesys (Daly City, CA)

      Interview

      The interview process was 2 rounds including the technical group Please brush up on using STAR technique when responding to the group technical questions on your previous work history. Also, understanding of SIP, WebRTC, VoIP.

      Interview questions [1]

      Question 1

      Please explain the most difficult technical problem you identified and solved.
      Answer question
      8

      Sr Technical Support Engineer Interview

      18 Apr 2022
      Anonymous employee
      Boston, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Genesys (Boston, MA) in Apr 2022

      Interview

      Quick and easy. 3 phone interviews. 5 days. Offer. first call 30 minutes recruiter. second call 30 minutes hiring manager. third call 60 minutes hiring manager plus two engineers. The entire process from beginning to end was quick, efficient and easy.

      Interview questions [1]

      Question 1

      SIP RFC 3261 general knowledge. Couple troubleshooting scenarios. Windows and Linux OS sockets, cpu resources and log questions
      Answer question