I applied online, which included filling out some personality questionnaires, and heard nothing for over a week. I am a college freshmen, with almost zero work experience, and was in the process of job hunting so I didn't take it personally that I hadn't heard back since no where really seemed to be interested in me. However, I was very surprised when I got a phone call from the manager of one of the Gap's I had applied at asking me to come in and interview. The interview was set for a couple of days after that phone call. I came in and I had a 1 on 1 interview with the manager I had spoken to on the phone. The manager was very talkative which was nice because I didn't feel that I was put on the spot and "left-hanging" as much as I had been in other interviews. I was confident, I made lots of eye contact, and I could tell that this impressed the manager. I took every opportunity I could to emphasize how much I value great customer service - which was a good choice because the manager then proceeded to tell me how the Gap wanted it's employees to be "customer obsessed." This prompted some questions about how I would handle some hypothetical situations which involved me prioritizing tasks and being able to multitask - and I answered all of them by making it clear that the customer would be my #1 priority. He then asked me to pick out an outfit for him and my only guidelines were that it had to be for a male customer. I had five minutes (the first thing I did was look at all the mannequins and try to pick out something very similar) and I ended up picking out two "variations" of an outfit (I didn't really plan on doing this but I was torn between two options so I just picked both and chalked it up to "giving the customer options based on their personal preferences"). The manager didn't seem totally "wowed" by my choices - he actually expressed that he didn't like one of the shirt options that much (which is ironic because I noticed as he was talking that it was the exact shirt on the mannequin behind him). I didn't really let that phase me though and I just kept exuding the same confidence that I had during the 1 on 1 part. I proceeded to put away all of the clothes I had picked out and I could tell he really liked that. That was pretty much the end of the interview - he told me that if I was picked I would hear back within a few days and if not I would get a generic "thanks but no thanks" e-mail. I got a call about four days later and he offered me a job! Bottom line, while I'm sure previous work experience is a big plus, my interview experience with the Gap goes to show that they are looking for someone who is confident in their ability to go above and beyond for a customer - so if you get a chance to interview, keep that in mind!