Firstsource Solutions Customer Service (CSR) interview questions

The first stage was usually an initial screening call where basic questions were asked about my experience, availability, and motivation for applying. This was fairly relaxed and focused on confirming eligibility for the role. The main interview involved competency-based questions, such as handling difficult customers, working under pressure, and meeting targets.

I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates