I applied in-person. The process took 1 day. I interviewed at Firstsource Solutions (Cardiff, Wales) in May 2014
Interview
They ask you what you think it means to give good customer service.
Role play scenario where questions are asked so you can tailor a package for the customer. Multi answer questions.
I applied online. I interviewed at Firstsource Solutions (Middlesbrough, England) in Nov 2023
Interview
Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational.
Asked questions on empathy, listening and difficult customers then teamwork.
I passed the interview and worked for about 6 months.
Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer
Interview questions [1]
Question 1
Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
I applied online. I interviewed at Firstsource Solutions (Manchester, England)
Interview
Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role.
Asked about your past experience
What is your greatest achievement in your life so far
