Submitted application online. Received an email to set up phone interview. Phone interview was simple and was basically a way for HR to gauge if you are semi-intelligent and worthy of moving on. In person interview was scheduled, and when I arrived I was one of at least 20 or 30 others there for an interview. They took us inside a conference room and gave us a power point regarding how great Fidelity was and what it did and how successful it was. They then matched us up with a pair of interviewers, one who played the "good cop" and one who played the "bad cop". They took me on a brief walk through the call center floor before quickly ushering me into an empty office. Interview questions were read from prompts on a packet they had, and contained many very standard interview questions, along with a couple abstract ones toward the end to judge if you can think quickly on your feet. Interview lasted just over an hour. The interviewers then escorted you to another conference room where you had to take a critical thinking test, which took about 30 minutes. After that I left. Total time spent at the building was a bit under 3 hours. It felt very impersonal and they made it obvious there were lots of other people who they could get, and that you weren't that important to them. In hindsight this is exactly how they ended up treating you as an employee. Received an offer about a week later, with a start date a month after that as they bring in "new hire classes" in waves for training. Against my better judgement about the impersonal and cocky nature of the company and interviewers I accepted.