I applied online. The process took 4 weeks. I interviewed at Fidelity Investments (Merrimack, NH) in Aug 2012
Interview
Applied online and received a call from HR about a week later. After 30 minutes of getting to know me and going through my background/resume we set up an interview for the following week with a recruiter. This consisted of mostly behavioral and situation type questions (tell me about a time when...) From here we set up an onsite interview, in which I was given a tour of the complex and brief presentation/meeting with current Sales Reps. Lastly, was the 2:1 interview in which similar behavioral types of questions were asked. Really probing your customer service experiences.
Interview questions [1]
Question 1
Name a time you provided excellent customer service.
First a brief phone screening, and then I needed to schedule an in person interview. The phone screening was around 30 mins and the interview itself was about an hour.
I interviewed at Fidelity Investments (Sacramento, CA)
Interview
Interview starts with a phone call from recruiter, and then you move on to a branch leader for the future location you will work at and you have the chance to speak with some of the team.
I interviewed at Fidelity Investments (Austin, TX)
Interview
The job description was nothing like what the said it was. They advertised it as hybrid when it was full time in office. Implied would be customer service when it was sales.
