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      FIS

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      Customer Service Associate Interview

      2 Mar 2016
      Anonymous employee
      Northport, AL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 days. I interviewed at FIS (Northport, AL) in Mar 2016

      Interview

      I applied to FIS and 2-3 days later I got a call from their recruiter in Human Resources. I had a telephone interview and she asked would I still be interested and I said yes. She then sent me an email with an assessment test and told me if I could get it finished that day that she could go ahead and schedule me an interview for the next day. I finished the assessment and she called back and told me that I had done really well and we scheduled an interview. My interview was at 11:00, I arrived at 10:45 and left at 11:09. The interview was not hard at all, the supervisor made me feel comfortable like I was talking to one of my friends. At the 3:00 that same day, I call from the recruiter again saying that I had done really well again and they were offering me the job.

      Interview questions [1]

      Question 1

      Name a time where you had to deal with a difficult customer
      Answer question

      Other Customer Service Associate interview reviews for FIS

      Customer Service Associate Interview

      7 Jul 2024
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at FIS (Jacksonville, FL)

      Interview

      Through webcam, they asked questions first based on availability, and introduced the role. Then asked 4 star method questions. Asked if I had any questions at the end and more information about the role.

      Interview questions [1]

      Question 1

      Tell me about a time where you a complex problem. Tell me about a time you had a change in policy.
      Answer question

      Customer Service Associate Interview

      22 Jun 2024
      Anonymous employee
      Saint Petersburg, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at FIS (Saint Petersburg, FL) in Jun 2024

      Interview

      Easy to follow directions you have application questionnaire screening asking how you would handle certain situations with mock customer interactions and your personality and interview they got back to me within a couple hours after interview

      Interview questions [1]

      Question 1

      Describe a difficult task that you had in your last position and how did you overcome it
      Answer question
      1

      Customer Service Associate Interview

      25 Jun 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at FIS in Jun 2024

      Interview

      I took an exam. Then I was contacted by a recruiter to go over the job role. Next we scheduled and hour interview. After the final interview you receive a call from a recruiter to answer follow up questions.

      Interview questions [1]

      Question 1

      Name a time you had a technical issue at work. How did you solve it ?
      Answer question
      1

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