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      Elevance Health

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      Related searches: Elevance Health reviews | Elevance Health jobs | Elevance Health salaries | Elevance Health benefits | Elevance Health conversations
      Elevance Health interviewsElevance Health Customer Care Representative interviewsElevance Health interview


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      Customer Care Representative Interview

      20 Jun 2017
      Anonymous employee
      Virginia Beach, VA

      Other Customer Care Representative interview reviews for Elevance Health

      Customer Care Representative Interview

      4 Oct 2024
      Anonymous interview candidate
      Columbus, GA
      Declined offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Elevance Health (Virginia Beach, VA) in Jun 2017

      Interview

      I applied online 06/05/2017, received email with the assessment 06/06/2017, received email for a phone interview 06/07/2017, received email for a face to face interview 06/12/2017, had the interview on 06/15/2017, received a call with an offer 06/20/2017. The process took 3 weeks. During the phone interview they go through your resume to confirm the information. The lady asked 2 behavioral questions. The face to face interview is about 45 minutes long. The lady asked about 10 behavioral questions. They all were very nice and laid back.

      Interview questions [4]

      Question 1

      Tell me a time you did something for a customer that is was difficult for you, but they thought it was easy.
      Answer question

      Question 2

      A time you went far and beyond for a customer.
      Answer question

      Question 3

      A time a customer asked for something unreasonable.
      Answer question

      Question 4

      A time you accomplished excellence, what steps did you take to achieve it.
      Answer question
      16
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Elevance Health (Columbus, GA) in Sept 2024

      Interview

      The first interview was a recorded Q&A. You had 3 tries to get the recorded response you wanted. The second interview was a 30 minute interview on Microsoft Teams. The manager was polite, personable, and the interview was casual.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult customer.
      1 Answer

      Customer Care Representative Interview

      3 Oct 2023
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Elevance Health (New York, NY) in Sept 2023

      Interview

      Web camera interview then a second interview. Job offer a week later. Job offer was sent via Email and then quick phone call for offer. Congratulations letter followed the same day and then background check

      Interview questions [1]

      Question 1

      Tell me about a time where you had a difficult customer and how you handled it?
      Answer question

      Customer Care Representative Interview

      12 Jul 2023
      Anonymous employee
      Winston-Salem, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Elevance Health (Winston-Salem, NC)

      Interview

      Interview was good , they asks lots of questions just answer them with confidence I say . Questions can get a little tricky in the interview but you can do it

      Interview questions [1]

      Question 1

      Name a time when you went above and beyond
      Answer question