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      Dynatrace

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      Related searches: Dynatrace reviews | Dynatrace jobs | Dynatrace salaries | Dynatrace benefits | Dynatrace conversations
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      Customer Success Manager (CSM) Interview

      18 Sept 2024
      Anonymous interview candidate
      Orlando, FL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Dynatrace (Orlando, FL) in Feb 2024

      Interview

      Three interviews two via phone one via zoom. Asked questions based on the Star method. Felt like it was very stuff and not personable. Didn’t seem interest in how a non tech space customer success manager could cross over into a tech space.

      Interview questions [1]

      Question 1

      Explain a time when you had a customer who wasn’t satisfied with the response to a concern even though you did everything you could to help resolve the problem
      Answer question
      1
      avatar
      Dynatrace response
      1y
      Thank you for sharing your experience with us. We’re sorry to hear that the interview process felt impersonal and didn’t fully address your potential transition into the tech space. We strive to make our interviews as engaging and relevant as possible, and your feedback helps us improve. We appreciate your interest in Dynatrace and will review our process to ensure it better reflects the diverse experiences and skills candidates bring. If you’d like to share your concerns in more detail, please feel free to reach out to us at talent.acquisition@dynatrace.com.

      Other Customer Success Manager (CSM) interview reviews for Dynatrace

      Customer Success Manager (CSM) Interview

      9 Nov 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Dynatrace

      Interview

      The interview process for Dynatrace was unnecessarily complex and unprofessional. The initial screening involved three separate interviews, followed by a time-consuming assignment that required extensive technical support. Moreover, communication with the HR department was consistently unresponsive and unhelpful. Despite repeated requests, they failed to provide timely or effective solutions to technical issues, leading to unnecessary delays and frustration. The panel interview was excessively challenging for the position and salary offered, further highlighting the company's disconnect with industry standards. Despite promises of prompt feedback, they provided a response only after two weeks, a delay that was only addressed after repeated inquiries. Overall, the Dynatrace interview process was a deeply disappointing experience that demonstrated a lack of respect for candidates' time and effort.

      Interview questions [1]

      Question 1

      What should the company do to let you stay a long time with them?
      Answer question
      1

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