I applied online. The process took 4 weeks. I interviewed at Diligent in Feb 2021
Interview
3 stages, first was a phone call and then had a teams meeting for next stage and also the final stage, it was an easy one because it’s just general about being a support specialist
I applied online. The process took 1 week. I interviewed at Diligent (Galway) in Jan 2020
Interview
Two interviews, the first was a brief screening call and second more detailed with a more senior person. It was simple questions to ensure you can speak with confidence and communicate clearly
Interview questions [1]
Question 1
Tell me about a time that you managed an interaction with an upset customer.
I applied online. The process took 2 weeks. I interviewed at Diligent (Galway) in Jan 2021
Interview
It was a two step interview process which took about 14 days from the recruiter reaching out initially to completing interviews to getting the job offer. The first interview was quiet informal and very much conversation based with someone from the company located in America. Interview one was more a run through of the role and an opportunity for you to ask questions. Interview two on the other hand was a very formal, competency based interview.
Information regarding your educational background - college degree etc. Be prepared to answer questions as to why would you want to work for Diligent if you hold such a degree
I applied through a recruiter. The process took 3 weeks. I interviewed at Diligent (Galway) in Mar 2020
Interview
It was a three-stage interview process that went over a 2/3 week period.
First interview with a recruiter, second with Diligent Customer Service Director and Third with Customer Service Hiring Manager. 3rd Interview was the most in depth and difficult. First was informal and casual, second wasn't very formal more just an overview of the company and so they can get to know you.
