I applied for this role in August 2016 and then got a call a few weeks later saying that they want to invite me for a telephone interview. The interview then happened a few days later, the woman was really nice and asked me questions like 'what do you think this role entails?', 'what do you think good customer service is?', 'why do you want to work in Debenhams?' and 'why do you think working in a team is important?' At the end of the interview she asked 'do you have any questions for me' and i asked what would happen next if i was successful, she then put me on hold for about 15 seconds and then told me that i was successful and the next step is to have an instore interview. The group interview was 2 weeks later and there was 9 of us and 2 interviewees. we were then taken into a room and was given the task to talk to the person next to you for 5 minutes and at the end you had to tell everyone about the person you were talking to. then we split into 3 groups and got 3 pictures, one was a strawberry tart, one a roast dinner and the other was a fish and chips. we then had to write down how we would sell each food and at the end of it everyone said something about the food to promote it. after the group interview we were told that everyone will need to wait for their 1:1 interview. the 1:1 interview basically asked similar questions to the telephone interview but you just needed to add more to your answers. the women was really nice and you had time to answer the questions while she was writing. I had the interview 10 days ago and still haven't heard anything so i assume i didn't get it. but good luck to anyone who's going for an interview there:)

I applied online, and successfully managed to have a telephone interview a few days after applying for this position. I was rather nervous for the telephone interview, as I had never experienced one before but the woman on the phone was lovely and reassuring, she gave me a couple of moments to collect my thoughts and think of responses for questions asked whilst she noted my response down. Before she asked me questions regarding the position, I was asked similar questions to those on the online application form, i.e are you eligible to work in the uk, do you have any criminal convictions ect. The questions regarding the position were relatively okay, and centered around what I believed good customer service was, why I applied for this position, what do you think working in a team requires, what did I think the position entailed and what I would bring to debenhams ect. As she was running late at the time, the phone call lasted for around 20 minutes. After I had answered the questions I was put on hold for a few minutes until she came back and told me I was able to attend a 1:1 interview the following week, additionally I was given feedback from the interview along with some things I should mention in the face to face interview which I possibly missed out due to nerves. The face to face interview lasted around half an hour and was much more informal and relaxed than I thought it would be. I was interviewed by one of the managers at the restaurant, who was really friendly and chatty, which made the whole experience a lot more relaxing. She asked me a few of the questions from the telephone interview, and others which honestly were not too bad and quite simple to answer, as long as teamwork, excellent food hygiene and excellent customer service are mentioned everything seemed to run quite smoothly. After the interview finished, I received a phone call a few days later telling me I had successfully passed the interview and start next week! It honestly was not as bad as I expected, and I got so nervous and worried for nothing, as long as you're confident and prepare yourself it's fine, good luck!!