9mo
Hi there, thank you for your feedback, we are always always looking to improve our interview processes.
We'd like to clarify that customer support experience is not just preferred, but required for this role. This is stated in the job description and reinforced by a mandatory application question: “Do you have at least 6 months of experience in customer support roles?”
The written task helps us assess communication skills, problem-solving ability, and how candidates approach real-world support scenarios. We understand it takes time and appreciate the effort from all applicants. While we can’t provide individual feedback due to volume, we review every application thoroughly.
We value transparency and will continue to work on improving the clarity of our job listings and hiring process to make expectations as clear as possible upfront. We wish you the best in your future endeavours.
