Apply online
Phone screen
Face to face interview to get a feel for your personality
Typing test to measure speed and accuracy
Drug test (lab corp) usually only takes one or 2 days
Job offer in less than 1-2 weeks.
I applied online. The process took 1 week. I interviewed at Convergys (Watertown, NY) in Oct 2017
Interview
Just asked general questions such as if you have experience in handling situations. They do a phone interview (since the job is on the phone) to see if you can verbally make a connection with the interviewer. They dont care about appearance. Got an offer at the end. Have both short and long answer questions.
I applied through other source. I interviewed at Convergys (Swords) in Jan 2017
Interview
There was an online assessment with maths and english, followed by a few easy tech questions related to broadband. This was followed by a speed typing test on the site along with the role play and interview with a senior manager.