I applied through a recruiter. The process took 2 weeks. I interviewed at Citizens (Mountain Top, PA)
Interview
I was interviewed by the Hazleton Pennsylvania bank manager, the Mountain Top Pennsylvania bank manager and their regional manager. The interview in my opinion went really well. I was told that I would be a better fit as a banker not as a teller. However there currently wasn't a banker position available, but if I did get the job as a teller I could always move up later on.
I interviewed for the job on a Wednesday, was told that by the following Tuesday I would have an answer by the recruitment personnel.
I never received a phone call as to the outcome of my interview. After 9 days I sent an email to my recruiter inquiring about the outcome of my interview. I never received a response nor a phone call. I would have never thought that this company would be very unprofessional! If you do go for an interview for this company good luck trying to get an answer.
Interview questions [5]
Question 1
How many years of customer service experience do you have?
After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.
I applied online through the website, received an email to complete an assessment and answer questions on video. I’m waiting to hear back about an in person interview. Wish me luck.
I applied online. I interviewed at Citizens in Feb 2026
Interview
The do not actually interview candidates: They rely on HireVue AI, and you are required to opt-in for the AI interview process. Basically, you play a few AI-created "games" and then later answer interview questions by recording yourself as the AI platform "rates" you.
I have prior banking and retail experience, so I think I agree with others that their hiring process using AI seems flawed and felt overall uncomfortable since I was not able to 'not' proceed with the application process unless I agree to having AI rate and approve me.
Interview questions [1]
Question 1
Why do you want to work for Citizens Bank?
Explain a time you worked with a difficult customer, and how you handled it?