I applied online. The process took 4 weeks. I interviewed at CIBC (Toronto, ON) in Sept 2021
Interview
I did one phone interview and Microsoft teams interview. The first interview was a short interview with basic questions. The second interview had some practice questions and role playing to determine your customer service skills.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
