I applied online. The process took 1 week. I interviewed at CIBC in Nov 2013
Interview
There is a phone interview where they ask you basic questions to judge your personality. Then there is an in person interview which asks you the basic questions such as Why do you want to work at CIBC? what do you know about CIBC? What would you say is your greatest strength/weakness?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
