I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in Jun 2022
Interview
Questions about my experiences and lots of behaviour and situational questions about customer service. Over 20 min, went through my resume making questions, interview very focused on Customer Service situtations.
Interview questions [1]
Question 1
Q: Tell me a time you had a really upset customer, and how did you solve the issue?
Q: Tell me a time when you had to solve a customer issue in a quick time manner.
Q: Tell me a little bit about you.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
