I applied online. The process took 1+ week. I interviewed at CIBC (Saskatoon, SK) in Apr 2013
Interview
- Tell me about your background and work experience
-Give a time when you made a mistake
-Describe a situation when you have to deal with a difficult customer
-A situation that demonstrates you are a team player
-Why CIBC
-What do you know about the CSR role
-What major challenges did you face
-Salary expectation
-Any other questions?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
