I applied online. I interviewed at CIBC (Toronto, ON) in May 2017
Interview
It went well or so I thought never got a call back. Followed up with emails and calls but no one seemed to know what I was talking about. A call saying I didn’t scale through would have been nice
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
