I applied online. The process took 3 weeks. I interviewed at CIBC (Victoria, BC) in Sept 2017
Interview
The phone interview was a positive, average experience as was my in person interview.
The process was extremely quick, and I was offered the position a week after the final interview.
Interview questions [1]
Question 1
"Do you have an account with CIBC? If not, are you aware you are required have one if you are the successful candidate?"
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
