I applied online. The process took 4 weeks. I interviewed at CIBC (Edmonton, AB)
Interview
first was online screening then they called me up for a phone interview and afterwards they called me in for a personal interview. they also provided the training and which helped a lot for the job.
Interview questions [1]
Question 1
basically they asked various questions to find out if i was a fit to their needs
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc